The article
Something stopped working, and you are not sure whom to call: the company that looks after your office computers, the hosting provider, or the developer who built your site three years ago. The confusion is natural, because IT support and services cover two different jobs. One keeps people and devices running: laptops, printers, Wi-Fi, staff accounts. The other keeps software running: websites, apps, servers and the code inside them.
I have been building software for 18 years, and my company does the second job. 26 Lines of Code has 70+ specialists and has delivered 150+ projects since 2017; clients rate us 5.0 on Clutch from 26 verified reviews (as of September 2026), and not one of them is negative. Below is what our IT support services for business cover, what they cost, how they start, and a table that tells you who should fix what.
IT support and services: the short version
| What | How it works |
|---|---|
| What we support | Websites, web and mobile apps, business software and its integrations, servers in AWS, Azure or Google Cloud |
| Price | Website maintenance: $29 a month, billed annually ($348), for the sites we build. Apps, software and servers: quoted after we look at them |
| The first step | You tell us what you run; we look at it and say whether and how we can support it |
| Who answers | The engineers who know your code, directly, with no call center in between |
| First reply | Within 30 minutes to a new request, on weekdays from 9 am to 6 pm Miami time |
| On the $29 plan | We respond to support requests within 3 business days |
| Not included | Office visits, hardware repair, office networks and phones |
Two kinds of IT support, and which one you need
IT support comes in two kinds: one keeps people and devices running, the other keeps software running. Managed IT support services usually mean the first.
When I searched for IT support and services in October 2026, Google put three local IT management service providers on its map. All three sell support for computers and networks; two add phone systems, two send technicians on site, and one prices its plans per user, at $95, $145 and $195 a month. For an office full of laptops, a managed IT support company like that is the right choice.
It is the wrong choice when the problem is a checkout that stopped taking payments, an app that crashes after an iOS update or a server whose disk filled up overnight. A help desk can reset a password; it cannot open your code. That part needs a software team, and that is what we are: an IT support company that writes software, so the fix goes into the code instead of around it.
We fit when:
- your business runs on a website, a store, an app or custom software;
- you want the people who can read the code to answer you;
- you want one team for the site, the app and the servers behind them.
We are not the right choice when you need someone at your office. For laptops, printers and cabling, hire an onsite IT support company near you. The same goes for a phone line your staff can call at any hour to reset a password: that is a help desk, and it is not what we offer.
Who fixes what: a table to keep
Print this or forward it to whoever handles IT in your company. The left column is what you see; the right one is who should fix it.
| What you see | Who fixes it |
|---|---|
| A laptop will not start, the printer is offline, the office Wi-Fi drops | A local managed IT support provider or your office IT person |
| Staff passwords, two-factor sign-in, phishing emails | Account and device security: your IT company, or our cybersecurity for small business |
| The website is down, slow or shows a certificate warning | Whoever maintains the site; for the sites we build, website maintenance |
| The contact form or the checkout stopped working | The developers of the site or the store |
| The app crashes after a new iOS or Android version | App developers who release through the stores: software maintenance |
| An integration broke after Stripe, Twilio or Auth0 changed its API | Software maintenance |
| A server needs updates, or a certificate on it has expired | Server maintenance |
| Data was lost and has to come back | A tested backup, set up before you need it: cloud backup |
If you hesitate over a row, ask the person you would call one question: "Can you open the code?" The answer tells you which kind of support they are.
What our IT maintenance services cover
Our IT support and maintenance services come from one team: what it builds, it keeps running. There are four parts, each with its own page.
- Websites. For the sites we build, website maintenance is $29 a month, billed annually ($348): hosting with https, any bug in our work fixed at our cost, changes to texts and pictures, backups and updates, and an eye on uptime and the domain's renewal date.
- Small business systems. Small business IT support covers the software side of a small company: the site, the apps, the tools that pass data to each other and the cloud accounts.
- Software and apps. Software maintenance keeps web platforms, mobile apps and internal tools working: bug fixes, framework and library updates, releases through App Store and Google Play review, and integrations reworked when an outside service changes.
- Servers. Server maintenance looks after the machines in AWS, Azure or Google Cloud: system updates, https certificates that renew on their own and fixes when something breaks.
We are a remote IT support company. I am in Miami, and our delivery center is near Kyiv, usually seven hours ahead, so a Miami morning is already their working afternoon.
How IT support with us starts
For a site we build, support simply starts at launch. For anything else, it starts with a look.
- You list what you run. The site's address, the app's store links, where the servers are, and what you know about each.
- We get access to the code, the hosting and the servers.
- We review. We read the code and the setup and write down what is outdated, fragile or exposed.
- You get a plan and a price: what to fix first, what to keep updated and the monthly price, before you sign anything.
- The contract. The scope and the price go into a contract with our US company.
- Support. Updates and fixes when the systems need them, with a direct line to the engineers who do them.
The first call and the rough estimate are free.
What the price depends on
One price is fixed: $29 a month, billed annually ($348), for a website we build. Everything else is quoted after the review, because two systems of the same size can need very different care. The price moves with:
- how big the system is and what it is built on;
- what it connects to: payments, messaging, sign-in, other tools;
- how many servers there are and where they run;
- how often you want changes, not only fixes.
All our published starting prices are on the pricing page.
Systems we took further after launch
Three projects show what this work looks like after launch day.
- RxPhoto, a before-and-after photo platform for clinics. We worked on its backend, its web front end and the API behind its mobile app, and the practices that use it every day get ongoing support. Physicians photograph patients at every visit, so the photos have to be ready for the next consultation; per rxphoto.com, more than 80 million are stored.
- Raina Music, background music for hotels and restaurants. We reworked its streaming backend so playback stays smooth as more venues connect, and wrote the internal documentation that makes new features and onboarding faster. The hard part was real time: many venues at once, and no silent gaps.
- Muzychko Vocal School. An hour after its https certificate was issued, a bot was trying the admin login 102 times a minute: it had found the new domain in public certificate logs. The admin moved to a secret path, and the site now runs with 144 automated tests.
What stays yours
Support should never make you dependent on the people who provide it.
- The domain. For the sites we build, it is registered in your name, so your address and your email stay yours.
- Analytics and Search Console. They live in your accounts, or in ours with full access for you, handed over whenever you ask.
- Access. Every access and service is written down, so a new engineer starts fast, and when someone leaves, you know exactly which access to remove.
- The code. A site we built is yours once it is paid for; if you leave, you get an archive with the code, the files and a data export.
Where to go next
If you want the whole upkeep handed over under an outsourcing contract, outsourced IT support describes the same work from that side. If you are about to build, the $499 website comes with the $29 plan from launch.
Start with a list: your site's address, your app's store links and where your servers run. Send it, and we come back with the support it needs and what it costs.
