The article
Deciding to outsource IT services is the easy part. The hard part is that "IT" covers two different jobs, usually done by different companies. Search for it, and Google mostly shows managed service providers: a help desk for your staff, laptops, printers, the office network. We do the other job: the software your business runs on, from the website and the apps to the custom systems and the servers under them.
I have spent 18 years in software development. Since 2017 my company, 26 Lines of Code, has grown to 70+ specialists and delivered 150+ projects. This page covers the six services you can hand us, three ways to work together, how a project starts and what it costs, and the checklist I would run on any IT outsourcing company before signing, us included.
IT outsourcing services: the short version
Six outsourced IT solutions, each with its own page:
| What you hand over | What we do | Starts at | First result |
|---|---|---|---|
| Web design | Design, build, launch and upkeep of a website, for your company or your agency's client | A business website from $499, paid upfront | The first version 5 business days after payment and materials |
| Software development | A product built end to end, from discovery to DevOps | A first version of a web or mobile app from $5,000 | A demo at the end of every two-week sprint |
| Web development | A web project, developers for your team, or white label for agencies | Developers from $35 an hour; projects estimated free | A demo at the end of every two-week sprint |
| Web applications | Portals, SaaS products, dashboards and internal tools | A first version from $5,000 | A demo at the end of every two-week sprint |
| Hosting | Your sites on our servers, https that renews itself, updates and fixes | For sites we build, part of support at $29 a month, billed annually | From launch |
| IT support | Upkeep of your sites, apps, custom software and servers | A monthly price after a first look | Updates and fixes every month |
A starting price is what the smallest version costs. Anything bigger gets its number before work starts, never after, and the first call and the rough estimate are free. Every price we publish sits on our pricing page.
When to outsource IT services to us, and when not to
Business IT outsourcing covers two jobs, so first decide which one you are buying.
- Office IT. A help desk for your staff, laptops and phones, the office network, email accounts, printers. Managed service providers sell this kind of outsourced IT, often with a technician who can drive to your office.
- The software side. Websites, web and mobile apps, custom software and the integrations between your tools, and the servers and cloud accounts they run on. This is our work. We build software, so the people who support yours can open the code and fix a fault where it actually sits.
If you are looking for an outsourced IT manager to look after staff laptops and the office Wi-Fi, choose a local provider: we do not run help desks for office staff. For the software side, we can be your outsourced IT department, with one team and one account manager for the website, the apps, the custom software and the servers under them.
We fit when:
- You need software built and have no engineering team, or the team you have is full.
- Another company built your site or app, and it needs someone to look after it. We review the code and the setup first, then say what it needs and what it costs.
- You would rather sign one contract for the website, the apps and their hosting than manage three vendors.
We are the wrong choice when the work is desk support, devices or the office network, or when someone has to be in your office in person.
Outsource, outstaff or white label: who runs the work
The model decides more than the price. It decides who answers when something goes wrong.
| Model | Who runs the work | What you get | Fits when |
|---|---|---|---|
| Outsource | We do | A full team from discovery to release: a project manager, designers, developers, QA and DevOps | You want a result and have no one to run engineers |
| Outstaff | Your lead | Developers, QA, designers or a CTO who work in your tools and your process | You have a lead and a process and need more hands |
| White label | Your agency | Websites and software we build, sold under your brand | Your agency sells more than its team can build |
An outsourced project is priced as a fixed scope or by time and materials. Outstaffing, which we call staff augmentation, starts at $35 an hour depending on the role, and anyone who is not a fit in the first week is replaced at no cost. An agency can also refer a client instead of reselling and earn a commission on every project, not only the first. If you are torn between the first two rows, our blog has a short guide to outsource or outstaff.
How a project starts
Every outsourced project starts the same way, in five steps:
- A first call. What you want built or handed over, for whom, by when, and what already exists. If you need an NDA, we sign it before you share the details.
- Questions and a rough estimate. We ask about everything that is unclear, then estimate the cost and the time. Both cost you nothing.
- The agreement. Scope, budget, timeline and payment terms go into a contract with our US company.
- Discovery. Final requirements, the design and the technical approach, agreed before the build.
- Build and release. Two-week sprints, each ending with a demo of working software; then we deploy and stay on for support.
Your part: you and our project manager set the priorities, you come to the demo every two weeks, and you answer the team's questions. A new request to us gets a reply within 30 minutes on weekdays, 9 am to 6 pm Miami time; outside those hours, by 10 am the next business day.
What it costs, and how you pay
Development is priced one of two ways, both after a free estimate and before any contract:
- Time and materials. You pay every two weeks for the time actually spent. It fits when the scope will move once users see the product.
- A fixed price. Scope, budget and timeline are fixed before the start. The total for the agreed scope cannot exceed the agreed price, so most of the risk of underestimating it is ours. Anything new gets its own estimate and your approval before we build it.
Hosting, support and the other outsourced IT services that run every month are priced by the month, after we have looked at what you run.
On outsourced development and staff augmentation there is no upfront payment: you pay for delivered work, not for promises. The first week is on us as well: if it does not work for you, you stop and do not pay for it.
The one exception is the website from $499. It is a fixed package, paid upfront, with its own terms, and the article on that page lists them.
In October 2026 I read four IT outsourcing pages Google showed me for this search. Not one of them publishes the price of its own service. Four pages are a small sample, but nobody should have to book a sales call to learn where a price starts.
Where the team works and how you reach it
- Miami: contracts and account management. I work here too.
- Tallinn: our EU company.
- Near Kyiv: the delivery center, where our engineers, designers and QA work.
Kyiv is usually seven hours ahead of Miami: at 9 am in Miami it is 4 pm there, so your morning overlaps with our working day. You know who works on your project and write to them directly, and one account manager keeps the whole picture. Clients rate us 5.0 on Clutch from 26 verified reviews (as of September 2026), and not one of those reviews is negative.
Work clients outsourced to us
Three projects, three kinds of outsourcing:
- Raina Music: software development. Raina streams DJ-curated music to hotels and restaurants. We reworked the streaming backend to serve many venues at once, built a smart mix that blends one song into the next, and linked the players to the backend over a two-way WebSocket, so a manager changes the music in any zone from a phone. The hard part: playback had to stay smooth as venues and listeners were added.
- Tarot Fans: a mobile product, end to end. One Flutter app for clients and tarot experts: live sessions, audio and video calls billed by the minute, chat, a shop of readings and a wallet. The hard part was money moving both ways: clients top up and pay, experts earn and withdraw, and the wallet keeps every balance straight with Stripe underneath. The app is live on Google Play.
- Somatic Reset: a website with booking and payments. 8 days from the approved plan to the production domain, 38 written specs and 157 automated tests. The hard part: Stripe Checkout holds a session for at least 30 minutes, while the practice needed a 10-minute hold, so a background worker closes the session and frees the slot only after Stripe confirms.
Before you sign with an IT outsourcing firm: what you leave with
Those four pages cover the help desk, security, the cloud and strategy. None of them says what you take with you when the contract ends: the code, the logins, the documentation. Leaving is where outsourcing hurts most, so settle it before you sign. Forward this table to whoever reads your contracts.
| What you should leave with | Why it matters | Ask before you sign |
|---|---|---|
| The code, with its history | The next team continues instead of starting over | Whose account holds the repository? |
| Admin access to every account: domain, hosting or cloud, app stores, payments, analytics | Whoever holds the logins holds the business | Which accounts are opened in our name? |
| Documentation: what the system does and how to deploy it | A new developer starts from documents, not from someone's memory | Can we see the documentation of a similar project? |
| A list of every access the team had | You close them all on the last day, and nothing else breaks | Will we get that list when we leave? |
| A copy of your data | Your customers' records leave with you | In what format, and how soon? |
| A notice and handover period | The switch happens without a dark week | How much notice, and will you brief the next team? |
How we answer it: the code and the design made for your project are yours once they are paid for. On websites, the domain is registered in your name, and the analytics sit in your accounts or are handed over to you whenever you ask. Requirements are written down before any code, so a document of what the system must do exists before the first sprint. Ask us the rest of the table on the first call.
Next to IT outsourcing
Outsourced cybersecurity services, where someone watches your systems and acts on what they find, are a service of their own: managed cybersecurity. Developers who join your own team are staff augmentation, described above.
For everything in the first table, tell us what you run and what you want to hand over. The first call and the rough estimate are free, and you know the price before any work starts.
