The article
Small business IT support usually means the office: laptops, printers, Wi-Fi and email accounts. In October 2026 I read the IT support pages of the three IT companies Google put on its map for a related search, "it support and services". They list desktops, servers, networks, Office 365, endpoint protection, backups and IT strategy. Not one of them mentions the company's website, its booking or its apps, and none names a price on that page. Yet for many small businesses, the website and the apps are where customers come in.
I have been building software for 18 years, and this is the part my team looks after. Small business IT support with us means the software side: the website, the apps, the tools that pass data to each other, and the servers and cloud accounts underneath. Below is what that covers, what it costs, and a one-page inventory of what your business runs on, worth filling in whoever supports you.
Small business IT support: the short version
| What | How it works |
|---|---|
| What we look after | Your website; web and mobile apps; business software and the integrations between your tools; servers and cloud accounts in AWS, Azure or Google Cloud |
| Price | A website we built: $29 a month, billed annually ($348). Apps, software and servers: quoted after we look at them; a site built elsewhere, once we have looked at it, can move onto the website plan, rebuilt with AI |
| Who answers | Engineers you know by name, directly |
| First reply | Within 30 minutes to a new request on weekdays, 9 am to 6 pm Miami time; otherwise by 10 am the next business day |
| Contract | With our US company in Miami |
| Not included | Office visits, hardware repair, printers and office networks |
Devices or software: which IT help you need
IT help for small business comes in two kinds. One looks after people and devices: laptops, printers, the office network, staff accounts. The other looks after the software your customers touch: the site, the booking, the payments, the app, and the cloud they run in.
A managed IT service usually means the first kind. We do the second, remotely. Our IT support services for small business cover:
- Your website: hosting, https, updates and fixes.
- Web and mobile apps: fixes, updates and releases through App Store and Google Play review.
- Business software and the integrations between your tools: the links that carry a form into your CRM or an order into your accounting.
- Servers and cloud accounts in AWS, Azure or Google Cloud.
- Answers from engineers who know your setup.
If what you need is a person who sets up new laptops, fixes the printer and answers staff calls, hire a local IT company: an IT help desk for small business is their job, not ours. Account and device security is a separate service of ours: two-factor sign-in, laptops and phones kept updated and encrypted, and a password manager for the team, under cybersecurity for small business.
Your one-page IT inventory
Good IT service for a small business starts with knowing what you run. Fill in this table before you hire anyone: it shows who controls what, and it is the first thing any support team will ask for. A cell that says "the developer" or "I don't know" is your first task.
| What | Write down | It should be |
|---|---|---|
| The domain | The registrar, the renewal date, who has the login | In the company's name, auto-renew on, two people with access |
| The website | Where it is hosted, who can sign in to the admin, who fixes it | You in the admin, a named person for fixes |
| Email and office accounts | Who the administrators are | Two administrators from the company, with two-factor sign-in |
| Payments | Whose account the payment provider is | The company's, with staff added by role |
| App store accounts | Whose developer account publishes your app | The company's, not a developer's |
| Cloud accounts | Who owns the main AWS, Azure or Google Cloud account and its billing | The company, with two-factor sign-in |
| Analytics and Search Console | Whose Google account holds them | Yours, or handed over the day you ask |
| Backups | Where the copies are and when one was last restored | Apart from the main system, and restored at least once |
| Integrations | Which tools pass data to which | A list, with who fixes each link |
Update it once a year and whenever someone leaves. The person who leaves should hand over every login on this page before their last day; the cloud backup page explains why a copy counts only once it has been restored.
What it costs
One price for our sites, a quote for everything else.
- A website we built: $29 a month, billed annually ($348): hosting, https renewed on its own, updates and fixes, and answers from its developers. Details are on website maintenance.
- Apps, software and servers: quoted after we look at what you run and how it is built.
- A site from another team: we review its code and hosting, then quote its upkeep.
On its home page, one of the three IT companies I mentioned prices its plans per user, from $95 a month. Software care does not grow with headcount: a five-person company with a store, an app and two integrations needs more of it than a fifty-person office with a brochure site. So managed IT support for small business, as we do it, is priced by the systems you run, after a look, and written into the contract before work starts.
Who answers
No call center stands between you and the work. You know who looks after your systems and write to them directly, and the person who answers can open the code. When you compare IT service providers for small business, ask exactly that: who will answer, and can that person fix the cause?
A first reply to a new request comes within 30 minutes on weekdays, 9 am to 6 pm Miami time. On the $29 website plan, we respond to support requests within 3 business days. You sign with our US company in Miami; the engineers work from our delivery center near Kyiv, usually seven hours ahead, so a Miami morning falls in their working hours.
Two small businesses we built for
- Buhgalteria na doloni, an accounting firm. Its site answers tax questions with three calculators and a deadline calendar clients subscribe to, and every request is saved before it is sent by email and Telegram, so no client is lost to a failed email. The hard part was numbers that cannot be wrong: no rate is hard-coded, and an edited rate is unpublished until it is confirmed again.
- Build Wise Investments, a South Florida contractor. 63 pages, 38 of them about the cities it serves, and an admin where the owner adds each finished project with its gallery. Getting a phone score of 100 in Lighthouse, up from 77 and 74, meant taking the loader off the critical path and halving what a phone downloads first.
In both, customers arrive through software, and that is exactly the part this support is for.
When something breaks: what to send
The fastest fix starts with a good first message. Whoever supports you, send:
- what you see, in one sentence, and a screenshot;
- where: the page address, the app version, the phone or the browser;
- since when, and what changed just before: an update, a new plugin, a new person on the team;
- how many customers it touches: one order, or every checkout.
A message like that lets an engineer reproduce the problem before replying, instead of asking you four questions first.
How it starts
- Send the inventory, or as much of it as you know.
- We look first: the code, the hosting and the accounts behind what you run.
- You get a plan and a price: what to fix first, what we keep up, and the monthly cost.
- The contract, with our US company, then updates and fixes as your systems need them.
The first call and the rough estimate are free. For the whole picture of what we maintain, see IT support; for apps on their own, mobile app maintenance; for servers, server maintenance. If you are starting from scratch, the $499 website comes with the $29 a month plan, billed annually, from launch.
